Centrelink Appointment – Pension EligibilityAssunta Bianchi, a 72-year-old Italian-speaking woman, has an appointment at her local Centrelink office in Brisbane to apply for the Age Pension. She speaks limited English and has brought her documents but is unsure how to complete the forms and what she is entitled to. Centrelink officer Rebecca Lawson conducts the eligibility review and explains the steps in English, using an interpreter to ensure clarity. The discussion involves identity verification, residency and income details, and next steps for the application process.