Electricity Service Setup – Customer Support CallA Vietnamese-speaking customer, Minh Tran, has submitted an online request to set up electricity service at a new residential address. A customer service representative from BrightWave Energy, Chloe Dawson, is calling to complete the connection process. Chloe needs to confirm account information, identity, and service preferences. Once the electricity connection is confirmed, she introduces optional bundled services like internet and streaming. The customer speaks limited English, so a professional interpreter is used to ensure full understanding. The interaction combines customer onboarding with light sales engagement in a corporate call centre context.