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Assunta Bianchi, a 72-year-old Italian-speaking woman, has an appointment at her local Centrelink office in Brisbane to apply for the Age Pension. She speaks limited English and has brought her documents but is unsure how to complete the forms and what she is entitled to. Centrelink officer Rebecca Lawson conducts the eligibility review and explains the steps in English, using an interpreter to ensure clarity. The discussion involves identity verification, residency and income details, and next steps for the application process.
Duration: 15
Difficulty: Medium
A Vietnamese-speaking customer, Minh Tran, has submitted an online request to set up electricity service at a new residential address. A customer service representative from BrightWave Energy, Chloe Dawson, is calling to complete the connection process. Chloe needs to confirm account information, identity, and service preferences. Once the electricity connection is confirmed, she introduces optional bundled services like internet and streaming. The customer speaks limited English, so a professional interpreter is used to ensure full understanding. The interaction combines customer onboarding with light sales engagement in a corporate call centre context.
Duration: 10-15 minutes
Difficulty: Medium
A Hindi-speaking tenant, Sunita Mishra, has received a notice from her landlord demanding she vacate her rental property within 10 days. Unclear about her rights and worried about her family, she attends a Legal Aid consultation to understand her legal options. The Legal Aid solicitor, Priya Reynolds, speaks only English and requires an interpreter to assist during the session. The conversation focuses on the tenant’s housing situation, the legality of the eviction notice, and possible next steps. The interpreter must support clear and accurate communication in this emotionally sensitive legal setting.
Duration: 10
Difficulty: Medium
A Mandarin-speaking parent, Li Hua Zhang, is attending a scheduled parent-teacher meeting for her son, Leo, who is in Year 3. Ms. Jessica Martin, Leo’s teacher, will provide feedback on his academic performance, behaviour in class, and social development. The meeting takes place at a public primary school in Sydney. Ms. Martin speaks only English, while Li Hua prefers to communicate in Mandarin. The interpreter facilitates the conversation to ensure mutual understanding. The discussion includes strengths, areas for improvement, and suggestions for supporting Leo’s learning at home.
Duration: 15
Difficulty: Medium
Telephone call over sick child with virtual emergency service
Duration: 10
Difficulty: Medium
A medical assessment taking place at the private rooms of Dr. Wilson.
Duration: 00:12:00
Difficulty: Intermediate
A young French backpacker visiting Sydney, Australia has been brought into the emergency department after falling off an electric scooter. The accident resulted in a serious ankle injury with visible bone protrusion. The patient has already been triaged and admitted, and this is their first interaction with the attending emergency room doctor. The doctor will assess the injury, ask questions to gather medical and personal information, and begin planning immediate care. The patient speaks only French, while the doctor speaks only English, requiring interpretation throughout the consultation.
Duration: 00:30
Difficulty: Medium
You are assist in translating for someone fill out a police report.
Duration: 10m
Difficulty: Low